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Work With Us


Warehouse Team Member - Casual Position

We are looking for a few wonderful people to join our team at Flora & Fauna for an immediate start picking and packing orders. If you love what we do, our products, our ethics and values, and what to be part of a team driving change this could be the role for you. As a small business, it's all hands on deck so, if you are someone who loves exposure to lots of things you'll love this job. You're on your feet a lot so will need to be physically fit, reliable, and committed.

There are two shifts available...7am to 3pm and 3pm to 9.30/ 10pm. This is to ensure we socially distance the team. You will need to choose one of these shifts. 

We take health and safety seriously at Flora & Fauna and are looking for people who will help us deliver our COVID safe plan by not compromising it in any way. We expect high standards of hygiene and a commitment to socially distance.

 

Key Responsibilities

  • Picking and packing orders
  • Help receive stock
  • Stock management ie stock checks
  • Opportunity to become experienced in operating a forklift

To Succeed in This Role....

  • You will be positive with a glass half full attitude
  • You will be physically fit - you will be on your feet a lot
  • You will be reliable and committed
  • A serious commitment to helping deliver our COVID safe plan - health and safety is our top priority and cannot be compromised
  • Have a passion for ethical, eco and vegan products

Benefits

  • Great culture and team
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Learn and grow in a supportive environment

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a casual role based at North Rocks in NSW. To apply please send your CV to info@floraandfauna.com.au

 

Assistant Buyer

We are looking for a passionate Assistant Buyer to join our team. Your role will involve helping to grow our range, managing and analysing promotions and working closely with our product suppliers.  This is a new role so you have the ability to make your mark and grow with the role as you will report directly to the CEO. As a small business it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. You will be working a lot on performance of range, margin and analytics so you will need to be very numerate and commercial. You will need a good grasp of retail, sales and margin. 

 

Key Responsibilities

  • Work with existing suppliers on promotions and performance
  • Work with existing suppliers on new and discontinued products
  • Help identify and source new products
  • Work with the CEO to help manage the promotional calendar
  • Analyse performance of the range
  • Work with the ecommerce coordinator to ensure products are loaded and maintained on the website accurately

To Succeed in This Role....

  • You will be organised, great at communicating and be able to prioritise and meet deadlines
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You are commercially minded and understand key retail drivers eg sales and margin
  • You will be very analytical with the ability to process and analyse data 
  • You will be familiar with MS Docs, Google Docs and Slack
  • You will have 2-3 years experience in a similar buying role
  • Multi-brand retailing experience is a must
  • You are assertive and have value to add
  • Experience in an e-commerce business is essential
  • Some experience in Magento 2 is advantageous but not essential
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • Transparency and ethical behaviour is important to you
  • A passion for ethical, eco and vegan products is a must

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team or a noisy environment (it's quite noisy so headphones are definitely allowed)

Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Learn and grow in a supportive environment

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to info@floraandfauna.com.au

 

Email and Digital Marketing Coordinator

We're looking for a full-time email marketer with 2 years+ experience to manage our direct marketing at F&F - located in North Rocks, Sydney. You'll be responsible for optimising, creating, loading and sending our EDMs, segmentation, maintaining the database, and reporting.
We'll also get you across other aspects of digital marketing including search and affiliates, as time allows.

This is a new role so you have the ability to make your mark and grow with the role and you will report to the Marketing Manager. As a small business, it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. 

 

Key Responsibilities

  • Create, load and send emails
  • Segmentation and Targeting
  • Use the Dotdigital platform to send emails
  • Work with the graphic designer, buyer, and marketing manager to deliver the email plan
  • Analyse performance of emails
  • Work on other digital marketing activities as required

To Succeed in This Role....

  • You love emails and digital marketing 
  • You will be organised, great at communicating and be able to prioritise and meet deadlines
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You are commercially minded and understand key retail drivers eg sales and margin
  • You have creative flair and value to add when it comes to email strategy
  • You will be analytical with the ability to process and analyse data 
  • You will be familiar with MS Docs, Google Docs and Slack
  • You will have experience with some email platforms, ideally Dotdigital but not required
  • You will have 2+ years experience in a similar role
  • Multi-brand retailing experience is a must
  • You are assertive and have value to add
  • Experience in an e-commerce business is essential
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • Transparency and ethical behaviour is important to you
  • A passion for ethical, eco and vegan products is a must

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team or a noisy environment (it's quite noisy so headphones are definitely allowed)

Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Learn and grow in a supportive environment
  • We are flexible with some working from home

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to fiona@floraandfauna.com.au

 

Digital Marketing Manager

We're looking for a full-time marketer to join our fabulous team and help supercharge our growth. This role is located in North Rocks, Sydney and we have a lovely team vibe. We are very values-driven so if you are a kind, authentic, positive, and generally good human step this way. If you love sustainability and have a passion for our planet, people and animals we may be a match made in heaven!
 
You will work with and manage our team of three marketers and our external agencies across social media, content, email marketing, adwords, display, retargeting, affiliates, brand, and PR along with other ways we talk with our customers and community. You will be responsible for managing the budgets, workload, and ROI and you'll also need to be enough in the detail to be able to lead and manage your team whilst also getting on the tools if you need to. 
This role is one which requires you to be very organised and love a fast pace. It also requires you to be the expert in digital marketing in Flora & Fauna. If there are new trends, tools, and things others are doing you'll know about it to help us build out the digital strategy.
 
You'll report to the General Manager at Flora & Fauna with a very close connection to the CEO who ultimately owns the brand values. 

As a small business, it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this opportunity.

 

Key Responsibilities

  • Brand custodian and adherence to tone of voice and brand values
  • Content strategy and delivery across all channels
  • Delivery on promotional strategy
  • Performance Marketing - manage all paid digital marketing with the external agencies
  • Manage the social media along with the social media coordinator - this includes Facebook, Instagram, Tik Tok, Pinterest, You Tube and more
  • Email Marketing Management 
  • Affiliate Marketing
  • Insights and Analytics to measure each and every campaign across ROI
  • Work with and brief the graphic designer
  • General Marketing and brand marketing
  • PR and media
  • Be the expert in digital marketing
  • Team leadership and management

To Succeed in This Role....

  • You love digital marketing 
  • You will be (very) organised, great at communicating and be able to prioritise and meet deadlines
  • You will enjoy a fast paced environment
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You have good commercial skills and are ROI driven
  • You have creative flair and value to add
  • You will be analytical with the ability to process and analyse data 
  • You will be familiar with MS Docs, Google Docs and Slack
  • On the tools experience with Facebook, Instagram, Google Analytics, Adwords and Email platforms
  • You will have 2+ years experience in a similar digital marketing management role
  • Multi-brand retailing experience is a must
  • You are assertive and have value to add
  • Experience in an e-commerce business is essential
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • Transparency and ethical behaviour is important to you
  • A passion for ethical, eco and vegan products is a must

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team

Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Learn and grow in a supportive environment
  • We are flexible with some working from home

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to info@floraandfauna.com.au

 

Promotions Coordinator

We're looking for a full-time Promotions Coordinator to work with the buying and marketing teams at F&F - located in North Rocks, Sydney. You'll be responsible for ensuring the promotional plan is executed on time and all tasks are completed. 
You will report directly to the Buyer and will need excellent organisation, communication, and influencing skills to ensure tasks are completed on time - some tasks you will complete, and some you'll need to ensure others are doing. 
You will also be supporting the Buyer with new products and negotiations. 

This is a new role so you have the ability to make your mark and grow with the role. As a small business, it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. 

 

Key Responsibilities

  • Promotion plan management
  • Working with the F&F team, agencies and contractors to deliver to the Plan
  • Brief agencies as required
  • Analyse performance of promotions
  • Work with the buyer on new promotions and new products

To Succeed in This Role....

  • You will be the most organised person you know - this is critical to the success of this role
  • You will be great at communicating and be able to prioritise and meet deadlines
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You are commercially minded and understand key retail drivers eg sales and margin
  • You will be analytical with the ability to process and analyse data 
  • You will be familiar with MS Docs, Google Docs and Slack
  • You will have 2+ years experience in a buying or digital marketing role
  • Multi-brand retailing experience is a must
  • You are assertive and have value to add
  • Experience in an e-commerce business is essential
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • Transparency and ethical behaviour is important to you
  • A passion for ethical, eco and vegan products is a must

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team or a noisy environment (it's quite noisy so headphones are definitely allowed)

Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Learn and grow in a supportive environment
  • We are flexible with some working from home

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to info@floraandfauna.com.au

 

Merchandiser

We're looking for a full-time Merchandiser with 3-4 years+ experience to manage our inventory and replenishment - located in North Rocks, Sydney. You'll be responsible for replenishment, promotional stock ordering and ongoing stock management with overstocks and discontinued products.

This role will undertake margin reviews regularly, ensuring the delivery of margin KPIs and overall profitability of the business. You will also be analysing sales data to identify products to be removed or stock levels needing to be reduced.

The role will be a key liaison with suppliers and responsible for supplier promotions support and range management.

This role is a highly analytical role and this role will be the first to spot trends and recommend changes for the business. This role also manages all invoicing and PO reconciliation. This role will be a management role and you will (not at first) have a coordinator to support you. 

This is a new role so you have the ability to make your mark and grow with the role and you will report to the General Manager, Flora & Fauna. As a small business, it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. 

 

Key Responsibilities

  • Replenishment Orders
  • Promotional Stock Ordering
  • Stock Management - Overstocks, Discontinued Products, Sale and Clearance
  • Margin Analysis
  • Trends Analysis
  • Invoice and PO Reconciliation

To Succeed in This Role....

  • You are highly analytical 
  • You will be organised, great at communicating and be able to prioritise and meet deadlines
  • You will have an obsessive attention to detail
  • You are commercially minded and understand key retail drivers eg sales and margin
  • You will be familiar with MS Docs, Google Docs and Slack
  • You will have 3-4+ years experience in a similar role
  • Multi-brand retailing experience is a must
  • You are assertive and have value to add
  • Experience in an e-commerce business is essential
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • Transparency and ethical behaviour is important to you
  • A passion for ethical, eco and vegan products is a must

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team or a noisy environment (it's quite noisy so headphones are definitely allowed)

Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Learn and grow in a supportive environment
  • We are flexible with some working from home

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to tom@floraandfauna.com.au

 

Ecommerce Coordinator

We are looking for a fantastic ecommerce coordinator to join our team and help our website flourish. Your role will involve loading products and content on to the website, analysing the website and ensuring all our content is organised. This is a new role so the sky's the limit and you have the ability to grow with the role as you will report directly to the CEO. We will ensure you will also be across other areas of the business such as marketing, social media, customer care and operations. As a small business it's al hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. 

 

Key Responsibilities

  • Loading product and content on to the website
  • Analysing performance of products, campaigns and the website
  • Identifying and troubleshooting issues as they arise
  • Assisting with other areas as they arise, mainly digital marketing

 

To Succeed in This Role....

  • You will be organised, great at communicating and be able to prioritise and meet deadlines
  • You will have a desire for change and a love of learning new systems
  • You are very process focused 
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You will have 1-2 years experience in an ecommerce role
  • You are assertive and have value to add
  • Some experience in Magento 2 is advantageous but not essential; we'll train you up

 

You Won't Love This Role If....

  • You crave micromanagement and you aren't good with change
  • You get bored easily and don't like repetitive work - some of this work is repetitive
  • Analytics and data make you squirm
  • You aren't organised and you're not great at prioritising
  • You don't like working in a team or a noisy environment (it's quite noisy so headphones are definitely allowed)

 

In addition we always focus on values at Flora & Fauna. We recruit people with similar values (no you don't have to be vegan). You can find them here. This is very important to us so we look for people who are kind, bold, transparent and authentic. We like no nonsense and straight talk. Drama has no place at Flora & Fauna. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. To apply please send your CV to info@floraandfauna.com.au

 

Customer Care Manager

We are looking for a fantastic Customer Care Manager to join our thriving team. This role is responsible for ensuring that our customer experience is exceptional. This role manages all customer interactions across phones, email, social media, and live chat. As a small business, it's all hands on deck so, if you are someone, who loves exposure to lots of things you'll love this job. 

You will manage a team of 2 and with your team will ensure our customers receive a customer-first positive experience. 

 

Key Responsibilities

  • Responsible for all customer service enquiries and engagement including customer queries, social media queries and engagement, phone orders, refund management, returns management, supplier queries, general enquiries, managing fraudulent orders and our recycling scheme
  • Ensure all customer emails/enquiries/phone calls are answered in a timely manner (within a few hours as per our SLAs)
  • Process customer complaints and ensure a positive solution is identified and communicated in a timely manner
  • Manage a team of 2 to ensure adequate coverage at all times - the customer care team operates 7am to 9pm four days a week, 7am-5pm Fridays and Saturdays 9am-3pm
  • Work closely with the marketing and buying teams to understand upcoming promotions and social media plans
  • Work closely with the warehouse on all customer-related enquiries
  • Manage our recycling program to ensure the recycling is processed and customers credited
  • We are looking for someone with a can-do, glass brimming full personality. You will need to be empathetic, positive, and be very organised

 

Skills and experience

  • You have 2+ years experience in an online retail, customer service role managing a small team
  • You are positive, empathetic, and engaging whilst working with our customers
  • You will be organised, great at communicating verbally or written, internally and externally, and be able to prioritise and meet deadlines
  • You can manage customer concerns and disputes whilst maintaining the vision and values of the company
  • You ideally have experience with Zendesk, Magento 2 and social media management platforms
  • You take ownership of emails, enquiries, phones calls and live chats and resolve difficult customer interactions or issues in a professional and empathetic manner
  • You have some experience managing community engagement on social media i.e. responding to comments and messages
  • You will obtain a broad product knowledge of our products allowing you to advise customers accurately and professionally
  • You have a problem-solving flair combined with initiative and natural curiosity
  • You will have an obsessive attention to detail and excellent spelling and grammar
  • You need experience working in a fast-paced online business
  • A passion for eco and natural products is a must

 

Culture and Benefits

  • Great culture and team
  • Competitive salary
  • Wear what you like - no dress code here!
  • Very generous discounts
  • Be part of a rapidly growing, award winning, business
  • Paid leave on your birthday
  • Plenty of parking
  • Learn and grow in a supportive environment

 

In addition, we always focus on values at Flora & Fauna. We recruit people with similar values. This is very important to us so we look for people who are kind, bold, transparent and authentic. We are a truly inclusive company so love people to embrace everyone. 

This role is a full-time role based at North Rocks in NSW. It will require some working in the evenings depending on how the team is rostered.

Please apply with a cover letter and highlight to us how your values match those of Flora & Fauna and why you want this role at Flora & Fauna. Applications without a cover letter will not be considered. To apply please send your CV to info@floraandfauna.com.au

 

 
 

 

There are no current vacancies but keep an eye on this page as we are often recruiting. 

 
 
Top Sustainable Retailer | Flora & FaunaTop Sustainable Retailer | Flora & Fauna
Telstra Business Award Winner | Flora & FaunaTelstra Business Award Winner | Flora & Fauna
Responsible Retailer of the Year | Flora & FaunaResponsible Retailer of the Year | Flora & Fauna
Best Small Retailer | Flora & FaunaBest Small Retailer | Flora & Fauna
No. 1 Person in Ecommerce | Flora & FaunaNo. 1 Person in Ecommerce | Flora & Fauna
Best Online Retailer | Flora & FaunaBest Online Retailer | Flora & Fauna

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