Returns information

I've changed my mind, can I return my products?

We accept change of mind returns within 30 days of purchase. Provided the products are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us.

How can I return my unwanted product?

Please send your products to our address:


Flora & Fauna Returns
102 Old Pittwater Road
Brookvale 2100
NSW


Please provide your order number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition.

Please note the cost of shipping back an unwanted product isn't refundable by Flora & Fauna. We recommend sending your product back with a tracked service, as we're not able to provide support should items go missing before they reach us.

Can all unwanted products be returned for a refund? 

Unfortunately not. Due to health restrictions, change of mind returns are not available for razors, razor blades, facemasks, underwear, period underwear, menstrual cups, chocolate, reusable sanitary pads, feminine hygiene products, sexual wellness products or Green + Kind Konjac Sponges. We also cannot provide change of mind returns on gift cards. r number with your return and make sure your product/s are wrapped well so that they arrive in a re-saleable condition. 

Please note the cost of shipping back an unwanted product isn't refundable by Flora & Fauna. We recommend sending your product back with a tracked service, as we're not able to provide support should items go missing before they reach us.  

When will I receive my refund?

Once your return has been processed, we will send you an update via email to let you know. Your return will generally be processed within 10 business days of its arrival back here. Please allow an additional week for your refund to appear in your bank account.

Will I get an update on my return?

Yes, we will process your return within 10 days of receiving it and update you by email. Please allow an additional week for your refund to appear in your bank account.

I've received a faulty or damaged item, do I need to return it?

We're sorry to hear you've received a faulty item or one that was damaged on its way to you.

No need to send it back, simply Contact Us and the Flora & Fauna team will sort everything out for you.

If your product is faulty, we would appreciate if you could also let us know your product's batch and/or expiry date.

For a damaged product - please attach a photo to your contact from when possible.

Do you pack chocolate products in cool-packs?

Chocolate products are packaged in our standard eco-friendly packaging, which doesn’t provide cooling.
Please be mindful when you order; if the weather is hot at your delivery area; or on your order’s route to your address, the heat exposure can damage the chocolate.
You may wish to select Express Shipping for shorter exposure to heat.

My Chocolate melted in transit, can I get a replacement / refund?

We are unable to guarantee chocolate to be delivered undamaged to hot regions, and therefore do not offer refunds or replacements for chocolate products damaged in transit due to heat exposure.

I've had a bad reaction. Can I return the product?

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it.
We cannot accept returns of products you have personal sensitivities to.
Please check your product labels carefully for ingredients you may be sensitive to.
Need advice? We’re always happy to answer any questions about our products, send us an email at info@floraandfauna.com.au, or send us a message via our Chat.