Change of Mind
We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below and please include your original packing slip or a copy of your tax invoice. We do not refund the delivery costs.
Change of mind returns are not available for cosmetics, fragrances, Etiko underwear, Modibodi period wear, menstrual cups, resusable sanitary pads, feminine hygiene products or gift cards.
Damaged or Incorrect Items
If your item
Please note warranties on Urban Originals bags and bottles is three months. Matt & Nat bags have a warranty of 1 year.
Sensitivities - We cannot accept returns for a product you use that you have sensitivities to, or are allergic to. We put the full list of ingredients on the website so please look at these carefully. We are very happy to answer any questions about our products if you need advice so please email, call us or talk to us via Live Chat.
Chocolate - We do not ship chocolate in cold packaging. Please be mindful when you order; if the weather is hot it can damage the chocolate so we do not advise to purchase in hot weather. We do our best to hold on shipping chocolate until the weather is cooler in our area but that does not mean it is cooler on the whole journey. Selecting express shipping can help plus we also offer Click & Collect from our warehouse in North Rocks, Sydney. We put this note on our product pages and cannot accept returns for melted chocolate.
Please send returns to:
Flora & Fauna
Unit 4, 25 Loyalty Road