Returns Policy
Change of Mind
We accept returns on all products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below and please include your original packing slip or a copy of your tax invoice. For change of mind we do not refund the delivery costs.
- All returns must be received within 28 days.
- We strongly advise to return your order with tracking as we can't be responsible for items that go missing before they reach us.
- We will process all returns within 7 days of receiving them.
- Also please note we don't refund delivery costs.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap and we will work with you to get you to address it. We do not refund for natural wear and tear or for damage caused post receipt.
Please note warranties on bags, watch straps and bottles is three months. Time IV Change Watch Cases have a 1 year warranty.
Returns Address
Please send returns (non James&Co products) to:
Returns
Flora & Fauna
9 Crusader Road
Galston
NSW
2159
If you want to return a James&Co product please return to the following address:
JamesCo, PO Box 449 Haberfield NSW 2045
