Don't Miss Out!
You'll be the first to hear about our latest offers, new arrivals & eco tips
Recycle & Earn
Recycle your old beauty packaging with us and earn $10 to spend at F&F. We also recycle blister packs, bread tags and more.
Join The F&F Rewards Club and Save
Earn 1 point for every $1 you spend, plus, earn points for referring friends, writing reviews and get exclusive offers. Lots more benefits and receive a code for 10% off your next order.
Free Shipping over $50!
Flat rate delivery fee of $7.95 for orders up to $50 within Australia. Spend $50 or more and receive free shipping in Australia. Express shipping is $12.95 within Australia. International delivery starts from $10.
We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs.
Change of mind returns are not available for razors, blades, facemasks, underwear, period underwear, menstrual cups, chocolate, reusable sanitary pads, feminine hygiene products, sexual wellness products, Green + Kind Konjac Sponges or gift cards.
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap. We do not refund for natural wear and tear or for damage caused post receipt.
Please note warranties on Urban Originals bags and bottles is three months. Matt & Nat bags have a warranty of 1 year.
Sensitivities - We cannot accept returns or process a refund for a product you use that you have sensitivities to, or are allergic to. We put the full list of ingredients on the website so please look at these carefully. We are very happy to answer any questions about our products if you need advice so please email, call us or talk to us via Live Chat.
Chocolate - We do not ship chocolate in cold packaging. Please be mindful when you order; if the weather is hot it can damage the chocolate so we do not advise to purchase in hot weather. We do our best to hold on shipping chocolate until the weather is cooler in our area but that does not mean it is cooler on the whole journey. Selecting express shipping can help plus we also offer Click & Collect from our warehouse in North Rocks, Sydney. We put this note on our product pages and cannot offer refunds, replacements or credits for melted chocolate.
Please send returns to:
Returns
Flora & Fauna
Unit 4, 25 Loyalty Road
North Rocks
NSW
2151
If you have any other queries regarding returns, please email our customer care team at info@floraandfauna.com.au
You'll be the first to hear about our latest offers, new arrivals & eco tips
You must login or register to .