Our relaunch date is getting closer!
You'll be able to get your hands on all of your favourite Flora & Fauna goodies very soon, and believe us... we can't wait until that day is here too!
In the meantime, want to know what's been happening behind the scenes?
Many of you know there's been some changes going on at F&F, and... Julie Mathers (our founder) is back!
Julie and HealthPost have teamed up to acquire Flora & Fauna.
Haven’t heard of HealthPost?
They’re a family-owned, online natural health and wellness store who have been leading the way as an ethical retailer in New Zealand for the last 35 years. Just like us, they’re a B Corp business, purpose-led, and match our passion for finding products and brands that are kinder for you, animals, and our planet.
Flora & Fauna is back in caring and knowledgeable hands.
There are a few things you can do before we relaunch...
Login to your account and reset your password.
Your account details have come across onto our new site, however one thing we will need you to do is reset your password. There's instructions on how to do this below.
Start your wishlist!
Now this is the exciting bit... Your old wishlist hasn’t been carried over from the old website, so we’re hoping you will see this as the perfect opportunity to start “window shopping” and create a new one! Along with your faves we are sure you’ll find some new must-haves to start eyeing up.
We couldn’t bring your old password with us to our new website. By reactivating your account you are creating a new password. It doesn’t take too long to do this and you’re just a few steps away from your F&F Rewards points and more.
1. Click on the person icon on the top right corner of our website.
2. Click on green button that says “Reactivate My Account” or click here.
3. Enter in your name, email address and the password you wish to use, and click “Submit”.
4. We’ll send you an email to verify your address. This should be waiting for you in your inbox, click the “Activate My Account” button in this email. If you can't see the email in your main inbox make sure you check your spam folder too or search: email@example.com
5. Once you click on this button, your account is re-activated and you are ready to go! 😊
For the next little while we’ve had to temporarily close our checkout. Don’t worry, it’s not for good and we’ll be back up and running as soon as we can. Our team are busy working behind the scenes upgrading our warehouse and systems to give you a much better shopping experience. Make sure you follow us on Instagram and Facebook and subscribe to our emails to stay updated every step of the way.
The great news is your rewards points are available within your account! If you've shopped with us since May 2021, your F&F Rewards Club points will be waiting for you as soon as we're back up and running. You'll then have 1 year to make the most of these - don't worry, we'll have lots of gorgeous goodies for you to choose from!
Gift vouchers are safe and sound! We'll also be extending their expiry dates to make up for the lost time. Rest assured, all gift vouchers purchased after May 2020 remain valid.
While we’re busy getting Flora & Fauna back up and running, we’d love to offer you free delivery on any HealthPost order. Simply use the code FLORAFAUNA.
With 350+ bestselling brands and a close to 3000 (& growing!) vegan range, we think you'll love their products as much as we do.