Your F&F Rewards Club FAQs
Rewards Club FAQs
How do I join the Flora & Fauna Rewards Club?
If you have an account you're already part of the club. If you do not have an account, you can create one when you purchase, at checkout, or at any time here. If you want us to talk to you you need to keep the newsletter box ticked otherwise you'll miss out on all the great benefits. Note if you have a wholesale account you are not eligible to earn points.
How do I get my 10% off?
Once you've signed up to the club you'll receive a Welcome Email with a 10% discount code. The 10% discount does not apply to already discounted products, beauty boxes, gift vouchers or charitable items, i.e. Where Pigs Fly merchandise, Sea Shepherd merchandise and TerraCycle boxes.
How do I earn points?
You will earn 1 point for each AU $1.00 spent in our store after you have enrolled into the club. Points will not be given for past purchases. You will see your points and vouchers in your account and at checkout of the page (Note: you must log in to view your points). You will see your points once your order has been shipped so don't expect to see points as soon as your order is placed. You will not earn points on gift certificates, shipping or discounts. Points will be subtracted when an order is cancelled, declined, or refunded. You won't earn points on the part of your order that is paid with points. You also won't earn points on discounts or on gift vouchers.
Write reviews - everyone finds reviews helpful so we want to reward you for writing reviews. For every approved review you write you'll earn 2 points. Your review needs to be helpful so a one or two-word review won't get approved. To write reviews you need to be logged into your account. Head to the product page and leave your feedback - thanks in advance for this, other customers really do find these helpful.
Refer a friend - if you refer a friend, who orders, you'll receive 50 points. Refer a Friend functionality is in your account.
How Do I see my Points and Tier
In My Account Overview, you'll see the tier that you are assigned to, the date you moved tier and your review date, which is a year after you've moved tier. So once you've moved tier you're there for a year, unless you move up another tier and then the date resets when you move up again.
Under My Rewards (in My Account) you'll see the Rewards Points and Credit you've earned, any points you've spent and your prior 12 months sales so you can keep track of how close you are to moving tier.
How Do I know If I have Moved Tier
Within 48 hours of achieving new tier status you will receive an email letting you know you've moved status. Your account will also reflect your new fabulous status. Do allow up to 48 hours for it to show.
What kind of rewards can I redeem with points?
Rewards are redeemable immediately so you don't have to wait to use your points. 20 points is equivalent to AU $1.00. You will see your rewards earned in your account and at checkout (as long as you are logged in).
How do I redeem rewards?
First, you need to be signed in to your account. Rewards can be redeemed at checkout against your purchases. You will see available credit - just enter the amount you'd like to redeem (in dollars) in the rewards redemption box at checkout.
You cannot redeem points in our physical North Rocks store, only online.
What exclusive discounts will I receive?
As a club member throughout the year we'll email you offers that are only available to club members. To receive them you need to be signed up to our newsletters so make sure you keep that box ticked when you sign up for an account or we can't talk to you.
I was a VIP, what am I now?
You are now a Game Changer, our Top Tier, but also still very much a VIP so if you call us and talk about being a VIP we know what you mean :)
How do I get access to the Facebook Family?
If you're on Facebook you can apply to the Family here. Remember to answer the questions.
I buy wholesale off you. Can I be part of the club?
Retailers and anyone who buys wholesale, daigous, or bulk buyers, can't be part of the club; the F&F club is purely for our customers who use the products.
I have a couple of accounts; can I merge them?
We can't merge accounts so pick one and keep that as your primary account.
I can't find my account?
The email or password you have entered is incorrect. Please check your details and try again.
Try and retrieve your password. If that doesn't work you don't have an account. If you want to be sure email, or call us and we'll check for you.
Can I just sign up for the newsletter?
The only way you can do this is at checkout if you check out as a guest.