FAQs

Our delivery fees are a flat $6.95 for orders up to $50.00 within Australia. For overs $50.00 or over (excluding shipping) within Australia shipping is free. We also offer the option of Express Post for a flat fee of $10.00. Perfect when you need that last minute gift or product.

We also offer Click & Collect from our warehouse in Galston. Our warehouse is open 7am to 5pm every business day in Galston and Saturdays 9am - 2pm and you can come and pick up your parcel. Select Click & Collect at checkout and we will email you when your order is ready to pick up with the address details (it will be same or next day). If you want to pick up outside of hours we can arrage it no problem, just get in touch.

All international orders are shipped via Australia Post. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from $10.00. Check out our Delivery Info page for more info

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our returns policy. Please note we don't process refund for natural wear and tear or damage caused after the order has been received.

We have two packaging options. You can choose our original packaging or our minimal packaging. We always use recycled boxes and absolutely no plastic. Our packaging is locally sourced and our boxes are made in Sydney; we don't ship them in from China.

Our original packaging is (we think) beautiful. You will receive your order in a gorgeous recycled box with tissue paper, internal paper packaging, a handwritten note and a few samples if we have them. We don't use plastic bags to send parcels. If you receive any white 'plastic beans' in your order these are cornstarch peanuts. We don't buy them, we receive them from suppliers and keep them moving around the globe. They are biodegradable and dissolve too.

Our minimal packaging is your product and a box and that is it. We'll wrap your product if we thinks it needs it to be kept safe for transport. Some customers simply want to help our planet even more and don't want the extra packaging, so we encourage that and give you that option.

You can read more about as and our ethics here.

We certainly do and more details can be found here.

Flora & Fauna only sources and stocks the best beauty, skin care, fashion, home and lifestyle products which are 100% vegan. We ensure everything is SLS (sodium lauryl sulphate) and paraben free and not tested on animals. We believe that these products are far better for us and we would prefer to use them on our skin. If we won't use them we won't sell them. We source globally, however we have a huge focus on local products. Australia has amazing natural ingredients and wonderful local suppliers so we want to support these brands.

Absolutely not. All of our products are free of animal testing and 100% vegan. That is a key criteria in anything being sold on the site. Many of our products are approved by PETA, Leaping Bunny, Certified Cruelty Free, NATRUE or the Vegan Society.

As a general rule we don't like palm oil and seek to avoid it. However any of our products that do contain palm oil or palm oil derivatives have sourced their palm oil sustainably from RSPO suppliers and our brands are very strict on this and take this seriously and act responsibly. You can learn more about our stance on palm oil in this article. In addition we now have a filter under Features which is Palm Oil Free. Please note we have contacted every supplier to understand if they are palm oil, and palm oil derivative, free and this is based on information received from them with some rigour from us. This is not an approved certification which we hope is something that will happen in the future along with mandatory palm oil labelling. Effectively if you went to the brand direct you would receive the same information as on our website.

Our planet friendly filter is under Features on the left hand side of the website and on mobile. We use this to define products that are, in some way, beneficial to our planet. This includes:

  • Products that are 100% biodegradable, eg natural soap
  • Products that are reusable replace the use of single use plastic, eg bottles and produce bags
  • Products with biodegradable packaging or recycled packaging
  • Products that are made from recycled or upcycled material eg shavers and toothbrushes
  • Products that are refillable eg. make up

Fantastic, we love that you are keen to work with us. We carefully select suppliers to ensure they meet our strict requirements of being vegan, cruelty free, ethical, paraben free and SLS/ SLES free. We also want to ensure any suppliers we work with have stunning products our customers will love and are as environmentally friendly as possible. If you meet these criteria please get in touch with us at buying@floraandfauna.com.au.

Note it is very important you contact us on this email as we only respond to stockist enquiries from this email. Emailing any other emails will result in crickets!

At Flora & Fauna we are authorised to wholesale certain products including Preserve and Green + Kind.

If you love these products and have a business, online or offline, where you would like to sell these products please read more about our wholesale offer.

We work with two organisations: Where Pigs Fly Farm Sanctuary and Sea Shepherd Australia as their values and ethics match our own. We align ourselves wholly with them so our resources (both monetary and team) can make as meaningful as impact as possible. As such we don't have the resources to support any requests outside of that.

You can work with us via our affiliate programme or get in touch with us at info@floraandfauna.com.au. Please include as much detail as possible as we get contacted a lot.