FAQs

How much is delivery?

Our delivery fees are a flat $6.95 for orders up to $50 within Australia. For overs $50 or over (excluding shipping) within Australia shipping is free. All orders within Australia are sent via Australia Post same or next working day. We also offer the option of Express Post for a flat fee of $10. Perfect when you need that last minute gift or product. 

We also offer Click & Collect from our warehouse in Galston. Our warehouse is open 7am to 5pm every business day in Galston and you can come and pick up your parcel. Select Click & Collect at checkout and we will email you when your order is ready to pick up with the address details (it will be same or next day). If you want to pick up outside of hours we can arrage it no problem, just get in touch.

We have a fantastic partnership with DHL for International Orders and all international orders are tracked via DHL. The rates are very competitive and the shipping fee depends on weight and location. Delivery will be calculated at checkout. Delivery starts from $10. In summary delivery to New Zealand is $10, delivery to the rest of the world is $15. More information on delivery.

 

Do you accept returns?

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our returns policy. Please note we don't process refund for natural wear and tear or damage caused after the order has been received.

 

How do you package the orders?

We want to have as little impact on the environment as possible so we use beautiful recycled boxes, recycled paper and paper shreddies. We don't use plastic bags to send parcels. If you receive an item wrapped in plastic it will be for its protection and recycled from plastic we have received from suppliers so we keep it moving around the planet rather than in the ground. You can read more about as and our ethics here.

 

Do you have a rewards program?

Yes we do. Learn more about Flora & Fauna Rewards.  

 

Do you have an affiliate program?

We certainly do and more details can be found here.

 

Do you wholesale?

At Flora & Fauna we are authorised to wholesale certain products including Little Ondine and the whole Flora & Fauna range. 

If you love these products and have a business, online or offline, where you would like to sell these products please read more about our wholesale offer

 

How does Flora & Fauna choose what products and brands to stock?

Flora & Fauna only sources and stocks the best beauty, skin care, fashion, home and lifestyle products which are 100% vegan. We ensure everything is SLS (sodium lauryl sulphate) and paraben free and not tested on animals. We believe that these products are far better for us and we would prefer to use them on our skin. If we won't use them we won't sell them. We source globally, however we have a huge focus on local products. Australia has amazing natural ingredients and wonderful local suppliers so we want to support these brands.

 

Does Flora & Fauna stock any products which are tested on animals?

Absolutely not. All of our products are free of animal testing and 100% vegan. That is a key criteria in anything being sold on the site. Many of our products are approved by PETA, Leaping Bunny, Certified Cruelty Free, NATRUE or the Vegan Society.

 

What is Sodium Lauryl Sulfate?

Sodium Lauryl Sulfate, or SLS, as it is often known, is an inexpensive foaming agent used in many beauty products. It is known as an irritant and causes eye and skin irritation. We do not sell any products containing SLS or SLES.

 

What are Parabens?

Parabens are widely used as preservatives in the cosmetics industry. They are rapidly absorbed and have been found in biopsies from breast tumors.  We do not sell any products containing parabens.

 

What do you mean by natural?

Natural is a term open to interpretation. We define natural products as being derived from ingredients existing in nature. Flora & Fauna stocks products with the highest possible percentage of natural ingredients and natural preservatives however we do stock products with some safe synthetic preservatives. Some brands choose to add these either to ensure they are stable or to allow them to offer great cruelty free products at a much lower price point 

 

Do your products contain palm oil?

As a general rule we don't like palm oil and seek to avoid it. However any of our products that do contain palm oil or palm oil derivatives have sourced their palm oil sustainably from RSPO suppliers and our brands are very strict on this and take this seriously and act responsibly. You can learn more about our stance on palm oil in this article. In addition we now have a filter under Features which is Palm Oil Free. Please note we have contacted every supplier to understand if they are palm oil, and palm oil derivative, free and this is based on information received from them with some rigour from us. This is not an approved certification which we hope is something that will happen in the future along with mandatory palm oil labelling. Effectively if you went to the brand direct you woul dreceive the same information as on our website. 

 

What does your Planet Friendly filter mean?

Our planet friendly filter is under Features on the left hand side of the website and on mobile. We use this to define products that are, in some way, beneficial to our planet. This includes:

  • Products that are 100% biodegradable, eg natural soap
  • Products that replace the use of single use plastic, eg bottles and produce bags
  • Products with biodegradable packaging or recycled packaging
  • Products that are made from recycled or upcycled material eg shavers and toothbrushes

 

I am a supplier and would like to sell my products on Flora & Fauna, who do I contact?

Fantastic, we love that you are keen to work with us. We carefully select suppliers to ensure they meet our strict requirements of being vegan, cruelty free, paraben free and SLS/ SLES free. We also want to ensure any suppliers we work wth have stunning products our customers will love and are as environmentally friendly as possible. If you meet these criteria please get in touch with us at info@floraandfauna.com.au 

 

I am press and media and would like to get in touch.

Wonderful. Please contact us at info@floraandfauna.com.au.  

 

I am a blogger and would like to work with you.

Fantastic! You can work with us via our affiliate programme or get in touch with us at info@floraandfauna.com.au

 

What are your Terms and Conditions

You'll find all our terms and conditions here