We are committed to the health of our team, customers and community.
This page will be updated regularly with everything we are doing regarding COVID-19 and how this impacts you, your orders and our business. It's important we are as transparent as possible at this time. We hope you are safe and well; we are in unprecedented times and we are all navigating the Coronavirus together and this really highlights the importance of community and kindness.
Operations and Deliveries
Firstly, we continue to operate online as normal. Our team are fit and well and we have had no cases of COVID-19. We are picking, packing and Aussie Post are picking up orders as normal. As things progress, and people self-isolate, we may take a little longer to get your orders to you but we'll post any delays to shipping here.
Our F&F Store
We have made the decision to shut our physical retail store in North Rocks, we believe this is a small price to pay for everyone's health and safety. We anticipate the shutdown being two weeks but we will keep you updated as this could be more or less time. The store shuts as of 5pm Monday 16th March.
Note, Click & Collect is still operating. Of course, things are evolving quickly and this may change - we will update here of any changes.
We have focused on social distancing for our team in the office and warehouse so we can keep operating as normal with your orders being sent out. This includes cancelling any external meetings in or out of the office, cancelling local and international travel, stopping any communal food, putting lots of signs up about hand washing, issuing hand sanitisers and buddy checks to name a few.
We are also looking at how we work to try and avoid the same people being in the office/ warehouse at the same time.
There's a lot more happening behind the scenes but we want to ensure you we are doing everything we can to protect you, our team and our community. We are here to help as normal so please call, email, chat or message us if you have any queries, if you want some help choosing gorgeous goodies or if you want us to help put a smile on your face in these challenging times.
Take care, stay safe and check in on each other
Julie, Tom and The F&F Team