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COVID-19 - Our Response

Update 3.1.20: 

Our Store: Our physical store in North Rocks is open. We have social distancing measures in place and everyone must wear a mask in store and use hand sanitiser on entry to the store. Our online store is trading as normal. 

Deliveries: We are not seeing any major impacts to deliveries within Australia. 

Aus Post have implemented social distancing deliveries. They will deliver your order and sign for you in your presence to limit contact. Again their focus is on the health and safety of their team and keeping operational so bear that in mind. Thanks in advance. 

Shopping: We continue to trade online as normal so keep buying and we'll keep sending in a beautiful plastic-free box with a handwritten note. We're shipping within our normal timeframes so same or next business day. We are shipping Australia wide and Worldwide (exceptions below). 

International Deliveries: Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

We have restrictions around international shipping and will not be delivering to these countries: Bahrain - Bermuda - Cambodia - Cayman Islands - Cuba - Djibouti - Egypt - French Polynesia - India - Jordan - Kosovo - Kuwait - Libya - Lebanon - Morocco - Nepal - Peru - Pacific Islands - Saudi Arabia - South Africa - Sri Lanka - Tuvalu - Maldives - Moldova - North Macedonia - Puerto Rica - Uruguay -  Samoa - Turkey.

Click & Collect: Click & Collect is operating as normal.

Returns and Exchanges: All exchanges and returns, and therefore refunds, will be processed two weeks after being received into the warehouse. This is to protect our team and community. Apologies but hopefully you understand. 

Recycling: We are still accepting recycling via post, however, to protect our team, we will not process any recycling for two weeks after it has been received. We are now accepting recycling drop-offs in-store. 


Update 16.3.20 Below

We are committed to the health of our team, customers and community.

This page will be updated regularly with everything we are doing regarding COVID-19 and how this impacts you, your orders and our business. It's important we are as transparent as possible at this time. We hope you are safe and well; we are in unprecedented times and we are all navigating the Coronavirus together and this really highlights the importance of community and kindness.


Operations and Deliveries

Firstly, we continue to operate online as normal. Our team are fit and well and we have had no cases of COVID-19. We are picking, packing and Aussie Post are picking up orders as normal. As things progress, and people self-isolate, we may take a little longer to get your orders to you but we'll post any delays to shipping here.


Our F&F Store

We have made the decision to shut our physical retail store in North Rocks, we believe this is a small price to pay for everyone's health and safety. We anticipate the shutdown being two weeks but we will keep you updated as this could be more or less time. The store shuts as of 5pm Monday 16th March. 

Note, Click & Collect is still operating. Of course, things are evolving quickly and this may change - we will update here of any changes.


Our Team

We have focused on social distancing for our team in the office and warehouse so we can keep operating as normal with your orders being sent out. This includes cancelling any external meetings in or out of the office, cancelling local and international travel, stopping any communal food, putting lots of signs up about hand washing, issuing hand sanitisers and buddy checks to name a few.

We are also looking at how we work to try and avoid the same people being in the office/ warehouse at the same time. 


There's a lot more happening behind the scenes but we want to ensure you we are doing everything we can to protect you, our team and our community. We are here to help as normal so please call, email, chat or message us if you have any queries, if you want some help choosing gorgeous goodies or if you want us to help put a smile on your face in these challenging times.


Take care, stay safe and check in on each other

Julie, Tom and The F&F Team

Top Sustainable Retailer | Flora & FaunaTop Sustainable Retailer | Flora & Fauna
Telstra Business Award Winner | Flora & FaunaTelstra Business Award Winner | Flora & Fauna
Responsible Retailer of the Year | Flora & FaunaResponsible Retailer of the Year | Flora & Fauna
Best Small Retailer | Flora & FaunaBest Small Retailer | Flora & Fauna
No. 1 Person in Ecommerce | Flora & FaunaNo. 1 Person in Ecommerce | Flora & Fauna
Best Online Retailer | Flora & FaunaBest Online Retailer | Flora & Fauna

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