Welcome to Your New Website

For the last few months (and some) we have been busy working on a new website for you so that it's easier to shop, or that's the plan. We still offer the same great range but we have made a few changes, for the better. So what has changed and what are your burning questions?

 

Burning questions - Help!

I can't log in to my account - what's happening?

For your privacy and security we don't store your passwords for your accounts so you need to set up a new one. It is very easy though. All of your emails and customer details have been brought across so all you need to do is go to the 'My Account' section, click on the 'Forgot My Password' section and a new password will be emailed to you. You can then log in as normally. Head to Your Account. 

 

Do I still have all my reward points?

Panic not we have transferred all account details (other than password) and your reward points across. Plus we have some great benefits with reward points too as explained below. 

 

Where's my wishlist?

Unfortunately we have not been able to bring across any wishlists you had (we're so sorry) so you won't find these but we hope our navigation is a bit easier so it won't take too long to build it up again. 

 

What's Changed?

Shipping

We've listened to your feedback and we are lowering our shipping threshold so it is now a $50 threshold for Free Shipping in Australia. Our Standard Shipping cost is $6.95 plus we still offer Express Shipping for $10. 

Internationally, in New Zealand your standard shipping remains at $10 and all other overseas countries now have a standard shipping rate of $15. 

 

AfterPay

One of the changes we have been looking forward to for a while is the introduction of AfterPay. AfterPay allows you to pay off your purchase in 4 easy installments every two weeks. There are no hidden fees (as long as you pay!) and it really is a great way to spread your payments. We have no minimum spend to use this so go crazy. Find out more about AfterPay. 

 

Reward Points

All your points from the old website have been moved across and we've made it a bit easier to use your rewards and the main changes are below:

  1. In the old website you had to wait until you had enough points for AU $5.00 to redeem them. Now they can be redeemed from 1 point earned so there is no waiting.
  2. We used to only reward you your points when your order had been shipped, now you receive them as soon as you shop. 
  3. These points can be redeemed at checkout really easily so you see how many points and dollars you have to spend. No fiddly coupon codes to use. Just make sure you are logged in.
  4. Look in your account and you'll see a total of how many points you have earned so it's all in one spot. 
  5. We show you the number of points you are earning on each product and at the checkout. 
  6. There are no fiddly widgets to use; we know they were annoying. 
  7. You also now earn points for products plus GST so it's easier to calculate.

 

Easier to navigate

We have now made it a lot easier to find what you need. You'll see the top menu bar has dropdowns so you can find what you want with fewer clicks. If you want to find shampoo for dry hair it's a lot easier. We also have a lot of filtering down the side of the page again to make it a lot easier to hone in on that perfect product, sometimes difficult with over 2000 products. 

 

Mobile Site is much easier to shop

A lot more of you are shopping on mobile beause it's easier, you travel, are time poor and they are pretty awesome little computers. So we have spent a lot of time making your mobile shopping journey easier so it's not such a trauma to shop on the go. Our blogs and information is also much easier to read. Have a look and see what you think.  

 

Gift Vouchers

Gift Vouchers are now a little easier to buy plus you can set the day you would like them sent so much easier for gifting. Check out our Gift Vouchers

 

Currency

If you are shopping from overseas you can now change your currency very easily at the top of the website so you can shop in your own currency. The exchange rate is changed in real time so it always reflects the most accurate prices. It doesn't show on mobile yet but that is coming....

 

Click & Collect

Lots of you lovely customers have picked up from our warehouse in Galston for some time but we've now made it easier and Click & Collect is an option at checkout if you're in the Sydney area. So come and say hello. We have your orders ready same day and the warehouse is open from 7am to 5pm and often later....And of course you save on shipping!

 

Hannahpad Build Your Own Kits

Many of you love Hannahpad and you have been able to order a Hannahpad starter or mini pack but the colours that you receive are based on chaos theory. So now you can choose which colours you'd like to receive and build your own kit. So if you want all Antique Indigo you can have all Antique Indigo. Head to Hannahpad

 

Wholesale

Flora & Fauna is authorised to wholesale certain products such as Little Ondine and the Flora & Fauna range. This used to be manual but now it is all online so easier for everyone. More information on working with us as on a wholesale account can be found here